Shipping & Pickup Policy
At ASAS, we aim to process and fulfil your orders as efficiently as possible. Please read the following shipping and pickup terms before placing your order.
1. Shipping Coverage
We currently ship orders to:
- Malaysia
- Singapore
Orders are delivered using our appointed courier partners.
2. Order Processing & Shipping
All orders will be processed and handed over to our appointed courier within 7 working days.
Working days are Monday to Friday, excluding Malaysian public holidays.
Please note that the 7-working-day processing period refers to the time required for us to process and dispatch your order. Delivery time after the parcel has been handed over to the courier will depend on the courier's delivery schedule and destination.
Shipping fees are calculated based on the order and will be displayed during checkout.
Once your order has been shipped, tracking details will be provided where available.
3. Weekend & Public Holiday Orders
Orders placed between Friday and Sunday will be processed on the following Monday.
Orders placed on Malaysian public holidays will be processed on the next available working day.
ASAS does not process or dispatch orders on weekends or Malaysian public holidays.
4. Store Pickup
Customers may choose to collect their orders from our designated pickup location:
LariLAH Store
60, Lorong 1/77a, Pudu,
55100 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur, Malaysia
Pickup orders require confirmation from ASAS before collection.
Once your pickup order has been confirmed, customers should collect their order within 2 days, unless a different collection period is specifically indicated on the order.
Please do not visit the store for collection before receiving pickup confirmation.
5. Pre-Orders
Certain products may be available for pre-order.
Pre-order items will be shipped or made available for pickup according to the estimated fulfilment timeline stated on the relevant product page or order.
Where an order contains both pre-order and in-stock items, fulfilment may be arranged according to the availability of the items in the order.
6. Out-of-Stock Items
In the event that an item becomes unavailable or cannot be fulfilled after an order has been placed, the affected item will be refunded.
Refund processing times may vary depending on the original payment method and payment provider.
7. Delivery Issues
Once an order has been handed over to the appointed courier, delivery is subject to the courier's terms and conditions.
For issues relating to delivery, including delayed, unsuccessful, or other delivery-related matters, customers should contact the relevant shipping partner directly using the tracking information provided.
ASAS will provide the relevant tracking information where available.
8. Incorrect Delivery Information
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.
ASAS shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
9. Changes to Shipping Information
Once an order has been processed or handed over to the courier, ASAS may not be able to accommodate changes to the delivery address or shipping information.
Customers are encouraged to contact ASAS as soon as possible if any information needs to be corrected.
10. Policy Updates
ASAS reserves the right to update or amend this Shipping & Pickup Policy from time to time. Any changes will be reflected on this page.
By placing an order through asasbasic.com, you acknowledge and agree to the terms outlined in this policy.